Konnect Global Support

The following steps are a quick guide to setup your phone system. Please follow all steps to ensure that your line is operational. 

1. Create Users

1. Click on add a user: fill out all fields with required information. 

2. Assign a Phone number if applicable

3. Assign a device if applicable. NOTE: the devices should be in the system already or you can create a device. 

4. Setup the User Features: 

1. Caller ID: if you want the caller ID to be different than the main number. 

2. Call Forwarding: you can forward the calls to another line: landline or a mobile phone.

3. Hot-desking 

4. Voicemail: sending out voicemails and notifications to the email on file

5. Faxbox: follow the instructions

6. Conference bridge: you need to have a main conference bridge number to enable this feature

7. Find me, Follow me: you need to have a device to enable this feature

8. Music-on-hold: upload a file to assign.

9. Customized call recording: select your options.

1. Create Groups

1. Click on add group

2. Add name, extension and select the users that are part of that group. 

3. Create group.

1. Main Number
   1. Assign main company number. Under the dashboard tab, you will have the option to select your called ID. If you have more than one main number, you can select the caller ID from there. 
   2. Input your office hours

1. Input your Office Holidays if applicable
   1. Input your incoming call handling **** IMPORTANT!!!
      1. You have 3 options when a call comes in, you want it to:
         1. Go to the virtual receptionist
         2. Go to one of the users and then to the virtual receptionist
         3. Go to one of the users and then to the main voicemail box
      2. Configure the virtual receptionist: 

1. Add your routes:
   1. IMPORTANT, you have to create your users or groups before you do this!! 
   2. When you create the user, you assign them an extension, so you don’t have to put it as a route. 
   3. Routes should be for departments and the voicemail. 
2. Greetings: record and upload your incoming call greeting. Below is an example of an incoming greeting text. 
   1. Welcome to XYZ Company. If you know the extension of the party you are trying to reach, please dial it now. For sales, press 1, for accounting press 2, for technical support, press 3. To leave us a message, press 4. 
3. If you have a main conference number, you can add it here.
4. If you have a main faxbox number, you can add it here. 

Voicemail Boxes

By default, the main voicemail box is already there. Make sure you assign a PIN to the voicemail and record and upload the message for the voicemail. 

For the main voicemail box, in the Smart PBX app, go to Voicemail Box, click on edit for the main voicemail box and from the advanced dropdown select Recipients. 

Add the email address of the recipients you wish to receive the voicemails left on the MAIN voicemail box. The other voicemails will go directly to each user.